Canadian Mario Zelaya says he is locked out of his 2013 Model S
The high-voltage battery pack has failed due to a known defect
Tesla quoted him $26,000 for a new battery
Even worse, Mario Zelaya, owner of a 2013 Model S says he is now locked outside of his car due to a failed high-voltage battery pack.
A dead battery doesn’t normally prevent the doors from being opened, but the Tesla Model S uses electronic door handles that retract to be flush against the body when the vehicle is locked.
According to him, this type of problem is fairly common since early versions of the Model S up to 2014 can have a known issue where liquid from the air conditioning system can leak into the battery pack, causing it to fail.
There has never been a recall for this issue either in Canada or the United States, but Zelaya says he contacted Transport Canada, who apparently investigated the issue on his actual vehicle.
Zelaya says he is aware of another similar case where an early Model S battery failed due to liquid contamination and according to him, the automaker is keeping the owners in the dark in terms of the causes of the incident or the possible solutions.
In his case, Zelaya was presented with a $26,000 bill for a new battery pack by his Tesla Service Center in order to be able to drive his vehicle again.
Not wanting to spend this much on a 9-year-old vehicle, he decided to sell it, but not before having to apply for a copy of his ownership papers since the originals are still locked inside the glovebox of the dead electric sedan.
Zelaya says he will never buy another Tesla vehicle again and he isn’t the only one to be unhappy with Elon Musk’s company since a group of Norwegian Tesla drivers recently organized a hunger strike to bring their complaints to the attention of the CEO.