Dodge ranked number one, a first for any domestic brand
Ram finished at number 3 on the list
Tesla finishes last in first J.D. Power IQS study participation
Dodge ranked first overall in the 2020 J.D. Power Initial Quality Study, a first for a domestic brand in the 34 years of the study. The party is on at FCA headquarters as Ram finished third overall, a huge step up from its 21st place ranking in 2019. Dodge jumped seven spots from last year’s results. Genesis took home the top spot in 2019.
The J.D. Power Initial Quality Study looks at how satisfied new vehicle owners are with the car, truck, or SUV they purchased. This year, J.D. Power updated its long-standing survey to better reflect issues with technology including tech that is hard to use and understand, or features that don’t work as intended.
The study ranks brands according to the number of problems experienced per 100 vehicles (PP100) by owners within the first 90 days of ownership.
Dodge finished first with 136 PP100, but it wasn’t the only domestic brand to do well. Seven other manufactures including Chevrolet (141 PP100), Ram (141 PP100), Buick (150 PP100), GMC (151 PP100), Jeep (155 PP100), and Cadillac (162 PP100) outperformed the 2020 average of 166 PP100. Genesis and Lexus joined Cadillac as the only premium brands to do better than average.
The most problematic category for responders was the infotainment system with J.D. Power highlighting that 1 in 4 problems related to multimedia. These include voice command problems, Apple and Android Auto issues, touchscreens not doing what they are supposed to, and navigation glitches.
The Chevrolet Sonic with just 103 PP100 was the best model in the survey while Jaguar achieved its first IQS award with the E-Pace at 159 PP100.
And then there’s Tesla. The company was included for the first time in the J.D. Power Initial Quality Study and ranked last, finishing with 250 problems per 100 vehicles. That said, Tesla didn’t grant permission to J.D. Power to survey every state which means the data is only from 35 states and considered incomplete by the organization.
Land Rover (228 PP100), Audi (225 PP100), Volvo (210 PP100) and Mercedes-Benz (202 PP100) complete the bottom 5.
But the big news here is Dodge finishing 1st overall, tied with Kia at 136 PP100. Chevrolet and Ram are tied for the third spot with 141 PP100 while Genesis (142 PP100) and Mitsubishi (148 PP100) are the rest of the top 5.