New tech and new companies mean more issues
Hybrid models buck trend, score higher
As Consumer Reports ranks brands for reliability, it uncovers model and segment trends as well. The 2023 car reliability survey has found that EVs are less reliable. With 79 percent more problems than conventional cars.
“Most electric cars today are being manufactured by either legacy automakers that are new to EV technology, or by companies like Rivian that are new to making cars,” says Jake Fisher, senior director of auto testing at Consumer Reports. “It’s not surprising that they’re having growing pains and need some time to work out the bugs.”
Fisher said that common issues reported with EVS include drive motor problems, charging issues, and battery concerns.
Tesla, the current leading EV-maker, was ranked 14th out of 30 brands, with a predicted score of 48. Rivian, the only other EV-exclusive brand on the list, was ranked 28th with a score of 24.
PHEVs suffered similarly poor scores. They were found to have 146 percent more problems than gas vehicles. “By their nature, they have more things that can go wrong.” He gave the example of the Chrysler Pacifica, where the gas model is recommended, but the PHEV reliability was well below average.
But Fisher reminded that segment reliability was only an indicator and that specific vehicles could be exceptions. The Toyota RAV4 Prime was one example he gave, which he said is one of the most reliable vehicles on the survey despite being a PHEV.