Tuesday, January 18, 2022
News Ford Mustang Mach-E Buyers Compensated For Late Deliveries

Ford Mustang Mach-E Buyers Compensated For Late Deliveries

Ford is hoping to keep waiting Mustang Mach-E buyers happy

  • Free fast charging and a $1,000 private offer given to Mustang Mach-E buyers affected by delays

  • Delays caused by quality checks, according to Ford

Ford Mustang Mach-E buyers will receive compensation for delivery delays Ford says are caused by increased quality checks. The compensation includes complimentary 250 kWh fast charging as well as a $1,000 cash offer.

The news comes from the Mach-E Club forum where some buyers say they received an email from Ford detailing the compensation.

The e-mail explains that the delays are caused by quality checks that have impacted production.

“We continue to build and ship vehicles every day, but we’re doing so with a meticulous attention to detail and dedication to quality. Your vehicle timing was impacted by more than one of these quality checks”, the email says. 

The compensation is offered to Mach-E buyers currently waiting for their vehicle, as well as buyers who have already received their vehicle. The latter group are asked to contact Ford directly to receive their $1,000 compensation.

2021 Ford Mustang Mach-E Quick Review: The Long Road To Saving The Mustang

Those who have yet to receive their Mustang Mach-E will receive the offer at their dealership when they pick-up their new EV.

The extra 250 kWh charging is offered on the Electrify America network and combines with the standard 250 kWh charging offered on the Mach-E.

Buyers will need to download the FordPass App3 and activate their modem. Next, they will be required to access Connected Services to receive the extra 250 kWh which will be complimentary for 2 years.

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Charles Jolicoeur
Charles Jolicoeur was studying to be a CPA when he decided to drop everything and launch a car website in 2012. Don't ask. The journey has been an interesting one, but today he has co-founded and manages 8 websites including EcoloAuto.com and MotorIllustrated.com as General Manager of NetMedia360. He also sits on the board of the Automotive Journalists Association of Canada. Send me an email

1 COMMENT

  1. Interesting article, but leaves multiple questions.
    As the letter came from VP of sales for US and Canada, this implies that Canadians are also included, but this remains unclear.
    Receiving extra free kw charging on EA network is not applicable to Canada.
    Obviously any monetary rebates require an equal exchange rate in both currencies.
    I understand that this is likely a developing story and more detail could follow, but on first impression it appears decidedly unfair towards Canadians.
    Forgive me if feel that the VP of both countries appears to have forgotten us.

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