Uvo system not functioning for brand customers
Reports say dealer ordering networks also affected
Reports have surfaced of an issue with Kia‘s connected car service Uvo. The app and its systems are down and that is affecting customers as well as dealers since it seems that some of the brand’s own internal systems are down as well.
“Affected systems include the Kia Owners Portal, UVO mobile apps, and the Consumer Affairs web portal,” Kia Motors America said in a statement, reports Automotive News. “We apologize for any inconvenience to affected customers and are working to resolve the issue as quickly as possible with minimal interruption to our business.”
Uvo supports in-vehicle features including free and paid offerings like maintenance alerts, remote locking and unlocking, climate control and pre-heating, and roadside assistance and 911 services. It also, says the report, is stopping Kia Telluride owners from using Google Home and Assistant to connect to their crossover.
The issues are also affecting dealers who are unable to order parts or even new cars, says the report, and they are unable to download software updates for vehicle service updates.
Rumours have circulated online that Kia was the victim of a ransomware attack, but the automaker has responded to those firmly, saying that “at this time, we can confirm that we have no evidence that Kia or any Kia data is subject to a “ransomware” attack.”
No word on when the services might be restored for owners and dealers.