Friday, April 3, 2020
News Lexus, Mazda, Toyota Top Consumer Reports Reliability Survey

Lexus, Mazda, Toyota Top Consumer Reports Reliability Survey

The latest Consumer Reports Reliability Survey is out, and once again Lexus and Toyota find themselves in the top 3 where they are joined by Mazda.


  • Lexus, Mazda, and Toyota are the three most reliable brands according to Consumer Reports
  • Cadillac, Alfa Romeo, and Acura are the least reliable brands
  • 420,000 vehicle owners surveyed

The Consumer Reports Reliability Survey results are out for 2018 and once again, Lexus topped all automakers in terms of reliability according to its owners. Lexus was followed by Mazda who jumped two spots compared to 2017, and Toyota. Porsche, Genesis, Hyundai, Subaru, Dodge, and Kia round out the brands with better-than-average reliability.

At the other end of the spectrum are Cadillac, Alfa Romeo, and Acura. It’s definitely surprising to see Acura in the bottom 3. Once known as one of the few reliable luxury brands in the world, Acura scored 29 out of 100 in CR’s 2018 survey.

Roughly 420,000 2000 to 2019 vehicle owners were asked to describe the problems they have had in the last year and to name problems they would consider serious. Each automaker was then ranked in relation to the number of problems highlighted by participants.

Consumer Reports also noted the most reliable and least reliable models for each brand. The Cadillac XT4, for example, was the least reliable model at Cadillac while the XT5 was the most reliable. The Acura MDX, Jeep Wrangler, Volvo XC90, Tesla Model X, Nissan Titan, Audi Q8 and Ford F-150 (probably on sheer volume) were a few examples of models that were named their brand’s least reliable vehicle. You can check out the full table here.

Volkswagen fell to 27th place out of 30 with a sharp 9 place drop in the rankings. The bottom 10 spots are taken up by the Cadillac, Alfa Romeo, Acura, Volkswagen, Jeep, Chevrolet, Volvo, Tesla, GMC, and Mercedes-Benz.

 

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Charles Jolicoeur
Charles Jolicoeur
Charles Jolicoeur was studying to be a CPA when he decided to drop everything and launch a car website in 2012. Don't ask. The journey has been an interesting one, but today he has co-founded and manages 8 websites including EcoloAuto.com and MotorIllustrated.com as General Manager of NetMedia360. He also sits on the board of the Automotive Journalists Association of Canada. Send me an email

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