Mazda is recalling more than 340,000 Mazda3 and Mazda CX-3 vehicles in the US and Canada due to rearview camera problems that could cause image distortion or flickering.
Recall affects Mazda3 (2014-2018) and Mazda CX-3 (2016-2021) models in the US and Canada.
Issue identified with the rearview camera wiring harness connector pin wear.
Mazda to conduct inspections and provide rearview camera replacements with improved wiring harness fastening seals.
Mazda has initiated a recall for over 340,000 vehicles in the United States and Canada, specifically affecting certain models of Mazda3 and Mazda CX-3. The recall has been prompted by issues with the backup camera, which may result in image distortion or flickering on the rearview display.
The impacted vehicles include the Mazda3 from the model years 2014 to 2018 and the Mazda CX-3 from the years 2016 to 2021. The problems with the rearview camera first came to light in May 2015, when a complaint was filed in the US. Subsequently, from June 2015 to June 2017, more reports surfaced regarding image problems on the rearview display, leading Mazda to launch a comprehensive investigation into the matter.
After thorough examination by Mazda’s engineering team, it was determined that the root cause of the issue lies in the wear of the backup camera wiring harness connector pin. Specifically, the problem stems from a design flaw in the fastener of the rearview camera wiring harness. This design flaw has the potential to cause damage to the harness due to vibrations during routine driving or when the liftgate is being opened and closed.
The result of this wear and tear is a deterioration of the connector pins, leading to heightened electrical resistance and subsequent image distortion or flickering on the rearview display. Mazda has acknowledged the issue and emphasized the necessity to improve the design of the rearview camera wiring harness fastener to prevent similar problems in the future.
In response to the issue, Mazda issued a technical service bulletin (TSB) to inform its network of dealerships about the problem and provide guidelines for diagnosing and repairing the backup camera malfunction. However, the matter caught the attention of Transport Canada, which subsequently recommended that Mazda conduct a recall for the affected vehicles, covering both Canada and the United States.
According to Mazda, the backup camera issues have generated nine complaints and one report of property damage. Fortunately, there have been no claims of injuries or fatalities related to this problem.
Mazda is prepared to commence the recall process on September 12, 2023, when they will send out recall letters to all owners of the affected Mazda3 and Mazda CX-3 vehicles. Authorized Mazda dealerships will conduct inspections and, if necessary, replace the rearview cameras. Additionally, the dealerships will install specially designed wiring harness fastening seals to protect the wiring from potential damage and prevent future occurrences of the problem.
Mazda assures customers that the replacement parts utilized during the recall have been equipped with enhanced fastening seals, effectively addressing the root cause of the issue. The company is committed to resolving the matter promptly and ensuring the safety and satisfaction of its valued customers.
Owners of the affected vehicles are encouraged to contact Mazda directly at +1 (800)-263-4680 and reference the rearview camera recall number # 2023-391 for additional information. Mazda urges all impacted customers to schedule inspections and necessary repairs without delay to maintain the proper functionality of the backup camera system and uphold safety on the road.