It involves a software malfunction in the communication module.
This is part of the eCall system which relays vehicle position information to emergency responders.
Many modern vehicles are equipped with onboard emergency help systems that activate in the event of an accident. Some of these technologies relay vehicle position to emergency responders which can be very helpful, at least when the information is accurate. Following an investigation, more than 1 million Mercedes-Benz vehicles will need software updates to fix faulty communication modules.
In the event of a crash, numerous Mercedes-Benz vehicles, fitted with the eCall system, will transmit its location. According to the National Highway Traffic Safety Administration, this system has failed a number of times resulting in emergency responders being dispatched to the wrong locations. A similar investigation was launched in Europe in late 2019 following a comparable incident.
2020 Mercedes-Benz GLB 250 – Matt St-Pierre
Mercedes-Benz will prepare a software update that will address and fix the faulty communication module. The update will be administered either at the dealership level or via over-the-air updates.
The vehicles involved in the recall, according to Automotive News, are as follows: Certain 2016-2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles.
